:root{--blue:#128FC5;--blue-d:#0d6f9a;--orange:#F0891A;--ink:#1b1b1b;--muted:#6b6b6b;--line:#e3e3e3;--bg:#fbf9f4;--card:#fff;--ok:#1f7a3a;--err:#b42318}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--ink);font:16px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif}
a{color:var(--blue-d)}
.wrap{max-width:1040px;margin:0 auto;padding:16px}
.top{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 16px;background:#fff;border-bottom:1px solid var(--line);flex-wrap:wrap}
.brand{font-weight:800;font-size:20px;text-decoration:none;color:var(--ink)}
.brand span{color:var(--blue)}
.top nav{display:flex;gap:4px;flex-wrap:wrap;align-items:center}
.top nav a,.top nav button.link{padding:8px 10px;border-radius:8px;text-decoration:none;color:var(--ink);background:none;border:0;font:inherit;cursor:pointer}
.top nav a:hover,.top nav button.link:hover{background:#eef6fb}
h1{font-size:26px;margin:8px 0 16px}
h2{font-size:19px;margin:20px 0 8px}
.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:16px}
.grid{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(200px,1fr))}
.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px}
.stat b{display:block;font-size:28px;color:var(--blue-d)}
.stat span{color:var(--muted);font-size:14px}
label{display:block;font-size:14px;color:var(--muted);margin:10px 0 4px}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],select,textarea{width:100%;padding:11px 12px;border:1px solid #cfcfcf;border-radius:8px;font:inherit;background:#fff}
textarea{min-height:90px}
input:focus,select:focus,textarea:focus{outline:2px solid var(--blue);border-color:var(--blue)}
.row{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}
.btn{display:inline-block;padding:11px 16px;border-radius:8px;border:0;background:var(--blue);color:#fff;font:inherit;font-weight:600;cursor:pointer;text-decoration:none}
.btn:hover{background:var(--blue-d)}
.btn.orange{background:var(--orange)}
.btn.ghost{background:#fff;color:var(--ink);border:1px solid #cfcfcf}
.btn.danger{background:var(--err)}
.btn.sm{padding:7px 10px;font-size:14px}
.actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:16px;align-items:center}
.inline{display:inline}
table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden}
th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:top;font-size:15px}
th{background:#f4f7f9;color:var(--muted);font-weight:600;font-size:13px;text-transform:uppercase;letter-spacing:.03em}
tr:last-child td{border-bottom:0}
td.num,th.num{text-align:right;white-space:nowrap}
.pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:600;background:#eef6fb;color:var(--blue-d)}
.pill.off{background:#f1f1f1;color:var(--muted)}
.pill.on{background:#e7f5ec;color:var(--ok)}
.pill.warn{background:#fff3e3;color:#9a4f00}
.flash{padding:10px 14px;border-radius:8px;margin-bottom:12px;background:#e7f5ec;color:var(--ok)}
.flash.err{background:#fde8e6;color:var(--err)}
.muted{color:var(--muted);font-size:14px}
.auth{max-width:420px;margin:40px auto}
.auth .brand{display:block;text-align:center;font-size:28px;margin-bottom:18px}
.qr{display:flex;justify-content:center;margin:12px 0}
.qr svg{width:240px;height:240px;display:block}
code{background:#f1f1f1;padding:2px 6px;border-radius:4px;font-size:14px}
.tablewrap{overflow-x:auto}
@media (max-width:600px){h1{font-size:22px}.top{padding:10px 12px}th,td{padding:8px}}

/* ── customer portal: larger type, plain layout for owners 40–65 ── */
body.cust{font-size:18px;line-height:1.55}
body.cust h1{font-size:28px}
body.cust h2{font-size:21px}
body.cust label{font-size:16px;color:#4a4a4a}
body.cust .muted{font-size:16px}
body.cust .btn{padding:13px 20px;font-size:17px}
body.cust .btn.sm{padding:8px 12px;font-size:15px}
body.cust th,body.cust td{font-size:16px}
body.cust .top nav a,body.cust .top nav button.link{padding:10px 12px}
.badge{display:inline-block;min-width:22px;padding:1px 7px;border-radius:999px;background:var(--orange);color:#fff;font-size:13px;font-weight:700;text-align:center}
.hint{margin-top:18px;padding:12px 14px;background:#f4f9fc;border:1px solid #d6eaf5;border-radius:10px;font-size:15px;color:#33505e}
.loginbox{background:#f4f7f9;border-radius:8px;padding:10px 12px}
.switcher{display:flex;gap:10px;align-items:center;padding-top:12px;padding-bottom:0}
.switcher label{margin:0;white-space:nowrap}
.switcher select{max-width:360px}
.alert{display:flex;gap:12px;align-items:flex-start;justify-content:space-between;background:#fff6e9;border:2px solid var(--orange);border-radius:12px;padding:14px 16px;margin-bottom:12px}
.alert b{color:#9a4f00}
.alert p{margin:4px 0 0;white-space:pre-wrap}
.alert small{color:var(--muted)}
.hello{font-size:30px;margin:6px 0 4px}
.lead-in{color:var(--muted);margin:0 0 18px}
.svc{border:1px solid var(--line);border-radius:12px;padding:14px 16px;margin-bottom:12px;background:#fff}
.svc h3{margin:0 0 4px;font-size:19px}
.svc .now{font-weight:600;color:var(--blue-d);margin:2px 0 10px}
.svc .now.wait{color:#9a4f00}
.track{display:flex;list-style:none;padding:0;margin:8px 0 4px;gap:4px}
.track li{flex:1;text-align:center;font-size:13px;color:var(--muted);position:relative;padding-top:22px;line-height:1.25}
.track li::before{content:"";position:absolute;top:6px;left:0;right:0;height:6px;border-radius:3px;background:#e6e6e6}
.track li.done::before{background:var(--blue)}
.track li.cur::before{background:var(--orange)}
.track li.cur{color:var(--ink);font-weight:700}
.need{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}
.need:last-child{border-bottom:0}
.twocol{display:grid;gap:16px;grid-template-columns:2fr 1fr}
.contact b{display:block;font-size:19px}
.score{display:flex;gap:10px;align-items:baseline}
.score b{font-size:40px;color:var(--blue-d)}
.thread{display:flex;flex-direction:column;gap:10px}
.msg{max-width:80%;padding:10px 14px;border-radius:14px;background:#f1f4f6}
.msg .body{white-space:pre-wrap}
.msg.me{align-self:flex-end;background:#e3f2fa}
.msg.alertmsg{background:#fff6e9;border:1px solid var(--orange)}
.msg .meta{display:block;font-size:13px;color:var(--muted);margin-bottom:3px}
.photos{display:grid;gap:10px;grid-template-columns:repeat(auto-fill,minmax(130px,1fr))}
.photos a{display:block;border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#fafafa;text-decoration:none;color:var(--ink);font-size:13px}
.photos img{display:block;width:100%;height:110px;object-fit:cover}
.photos span{display:block;padding:6px 8px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.photos .doc{height:110px;display:flex;align-items:center;justify-content:center;font-weight:700;color:var(--muted)}
.drop{border:2px dashed #b9d9ea;border-radius:12px;padding:16px;background:#f7fbfd}
.req{padding:12px 0;border-bottom:1px solid var(--line)}
.req:last-child{border-bottom:0}
.soon{text-align:center;padding:30px 16px}
.soon .big{font-size:46px;line-height:1}
.choice{display:flex;gap:10px;align-items:flex-start;margin:8px 0;font-size:17px;color:var(--ink)}
.choice input{margin-top:6px;width:20px;height:20px}
@media (max-width:760px){.twocol{grid-template-columns:1fr}.msg{max-width:92%}.track li{font-size:11px}}